Privacy Policy

Last Updated: 07 August 2021

1. Introduction

noesisHUB (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.noesishub.com and our mobile application, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date at the top of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

1.1 Contact us

If you have questions or comments about this Privacy Policy, you may find our company details and contact us through our Contact page.

2. What personal data we collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

2.1 Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site (or our mobile application), or when you choose to participate in various activities related to the Site and our mobile application, such as the message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site (and our mobile application).

2.2 Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

2.3 Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site or our mobile application. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Paypal, Stripe, 2Checkout, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

2.4 Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

2.5 Indicative examples of data we collect and store

We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).

We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Note: if you upload images to the comments or to the website in general, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you register a free account then we will store your email address.

When visitors use the contact form, we collect the information shown in the contact form.

When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Create your account for our Learning Management System (LMS)

We will also track:

  • The products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

In general, we store information about you for as long as your account exists.

3. Use of your information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Site (or our mobile application) to:

  • Create and manage your account.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site (and our mobile application).
  • Increase the efficiency and operation of the Site (and our mobile application).
  • Notify you of updates to the Site (and our mobile application).
  • Respond to product and customer service requests.
  • Email you regarding your account or order.
  • Send you a newsletter.
  • Offer new products, services, mobile applications, and/or recommendations to you.
  • Request feedback and contact you about your use of the Site (and our mobile application).
  • Administer promotions and contests.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Generate a personal profile about you to make future visits to the Site (and our mobile application) more personalized.
  • Monitor and analyze usage and trends to improve your experience with the Site (and our mobile application).
  • Enable user-to-user communications.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site (and our mobile application) to you.
  • Solicit support for the Site (and our mobile application).
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Assist law enforcement and respond to subpoena.
  • Perform other business activities as needed.
  • Process payments and refunds.
  • Resolve disputes and troubleshoot problems.

4. Disclosure of information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  

  • By Law or to Protect Rights.
  • Third-Party Service Providers. For example, for payment processing, data analysis, email delivery, hosting services, customer service.
  • Marketing Communications, with your consent, or with an opportunity for you to withdraw consent.
  • Interactions with Other Users, that is, if you interact with other users of the Site (and our mobile application), those users may see your name, profile photo, and descriptions of your activity.
  • Online Postings, i.e., when you post comments.
  • Third-Party Advertisers, as we may use third-party advertising companies to serve ads when you visit the Site, or our mobile application.
  • Affilitates, in which case we will require those affiliates to honor this Privacy Policy.
  • Business Partners, to offer you certain products, services or promotions.
  • Other Third Parties, such as advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
  • Sale or Bankruptcy, in which case we may transfer your information to the successor entity. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

Note that we are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly. 

The Site and our mobile application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site or our mobile application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

5. Tracking technologies

5.1 Cookies

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

5.1.1 Indicative examples of how we use cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.

Our translation plugin uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

To read more about the cookies in this site, you may visit our Cookie Policy page.

5.2 Website analytics

We also partner with selected third-party vendors, such as Google Analytics, and Jetpack, to allow tracking technologies and remarketing services on the Site and our mobile application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site and our mobile application, determine the popularity of certain content and better understand online activity. By accessing the Site and our mobile application, you are presented with the option to consent or not to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you may reject or revisit your consent with regards to the Analytics cookies in our Site.

6. Security of your information

We use administrative, technical, and physical security measures to protect your personal information.  We have taken every step reasonably possible to secure the personal information you provide to us. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is potentially vulnerable to interception and misuse by unauthorized parties.

7. Who in our team has access

Selected members of our team have access to the information you provide us.

For example, both Administrators and Group Leaders can access order information such as your enrolled courses, course progress and username / email address.

Any additional information added in your WordPress User Profile can also be visible to the administrator(s).

8. What rights you have over your data

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contacting us using the contact form in our Contact page

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.